The IDI Analytics Team specialises in transforming device data into a comprehensive suite ofanalytics for post-flight reporting and analysis. By collecting and processing data from alldevices, the team generates detailed reports that provide actionable insights into performance,efficiency, and any anomalies. These analytics are crucial for optimising future operations,enhancing decision-making, and ensuring continuous improvement in system performance,enabling clients to maximise the value of their post-flight data.

IDI offers a dedicated Support Team to assist with all hardware and software products,ensuring seamless operation and customer satisfaction. Our key support processes include24/7 technical assistance, regular software updates, hardware maintenance, troubleshootingand issue resolution, remote monitoring, and user training. These processes are designed tominimise downtime, optimise performance, and provide clients with the knowledge and toolsthey need to effectively manage and use their IDI products. This support in offered in Tiers tosuit customer needs and budgets.

IDI Consultancy will support with the development of a command and control room thatrequires an ergonomic design with comfortable workstations and proper lighting. Essentialtechnology includes high-resolution video walls, robust communication systems, and powerfulcomputing infrastructure. Reliable data networks, cybersecurity, and backup power systemsensure continuous operation. Environmental controls, physical security, and accessmanagement are crucial for safety. Collaboration tools and training capabilities, such asinteractive whiteboards and simulation systems, enhance decision-making and preparedness,ensuring effective crisis management and operational efficiency.